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India's first Marketplace for Factory Seconds & Surplus Stock

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Organisation Details


Statutory information

Order Fulfilment Contact Details

Terms & Conditions Print Terms & Conditions

  • 1This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  • 2This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.greendust.com website.
  • 3The domain name www.greendust.com (hereinafter referred to as "Website") is owned by Onkar Enterprises, a proprietor ship firm with registered office at Khasra No.117, Neb Sarai, Near gate no 4, Freedom Fighter Enclave, New Delhi 110068 (hereinafter referred to as " GreenDust ").
  • 4For the purpose of the Terms of Use (hereinafter referred to as "SToU"), wherever the context so requires, 'you' and 'your' shall relate to any natural or legal person who has agreed to become a seller on the Website by providing registration data while registering on the Website using computer systems. The word 'user' shall collectively imply a seller, a buyer, and any visitor on the Website and the terms 'we', 'us' and 'our' shall mean GreenDust. Your use of the Website, services, and tools is governed by the following terms and conditions (SToU) including applicable policies incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such a transaction. By mere use of the Website you shall be contracting with GreenDust, and these terms and conditions including the policies constitute your binding obligations to GreenDust.
  • 5When you use any of the services provided by us through the Website -- including but not limited to (e.g. customer reviews) you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services and they shall be deemed incorporated into the SToU and considered a part and parcel of the SToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the SToU at any time and without any prior written notice to you. It is your responsibility to review the SToU periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with the SToU, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Website. ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT WITH ALL THE TERMS AND CONDITIONS UNDER THE STOU, SO PLEASE READ THE STOU CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting the SToU,you also accept and agree to be bound by GreenDust's policies (including but not limited to Privacy Policy), as amended, from time to time.
  • 6Seller Eligibility The use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a seller on the Website, transact or use the Website. As a minor if you wish to use the Website or make a transaction, such use or transaction may be made by your legal guardian or parents. GreenDust reserves the right to terminate your registration and/or refuse you access to the Website if it is brought to GreenDust's notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorized by the business entity to accept the SToU and you have the authority to bind the business entity to the SToU.

Your Account and Registration Obligations

  • 7If you use the Website, you shall be responsible for maintaining confidentiality of your display name and password and all activities that occur with the use of your display name and password. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the SToU, we shall have the right to indefinitely suspend, terminate or block you from accessing the Website.


  • 8When you use the Website or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.
  • 9Platform for Transaction and Communication The Website is a platform that users utilize to meet and interact with one another for their transactions. GreenDust is not and cannot be a party to or control in any manner any transaction between users on the Website. Consequently:
    • (a) All commercial/contractual terms are offered by you and agreed upon between you and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. GreenDust does not determine, advice, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and buyers.
      (b) GreenDust does not make any representations or warranties regarding specifics (such as quality, value, and salability) of the items or services proposed to be sold, offered to be sold, or purchased on the Website. GreenDust does not implicitly or explicitly support or endorse the sale or purchase of any items and services on the Website. GreenDust accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
      (c) GreenDust is not responsible for any non-performance or breach of any contract between you and buyers. GreenDust cannot and does not guarantee that you and buyers concerned will perform transaction(s) concluded on the Website. GreenDust shall not and is not required to mediate or resolve disputes or disagreements between you and buyers.
      (d) GreenDust does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular buyer you choose to deal with on the Website and use your best judgment in that regard.
      (e) GreenDust does not at any point in time during a transaction between you and a buyer on the Website come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the buyer.
      (f) At no time shall GreenDust hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract. GreenDust is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
      (g) The Website is only a platform that can be utilized by you to reach a larger customerbase to sell items or services. GreenDust only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the buyer. At no time shall GreenDust hold any right/title to or interest in the items nor have any obligations or liabilities in respect of such a contract. GreenDust is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable or back-ordered.
      (h) You shall independently agree upon the manner, terms, and conditions of delivery, payment, insurance etc. with the buyers you transact with.
      (i) You release and indemnify GreenDust and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, GreenDust cannot control the information provided by other Users which is made available on the Website. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practice safe trading when using the Website. Please note that there may be risks in dealing with underage persons or people acting under false pretense.

Use of the Website

  • 10You agree and understand and agree that GreenDust and the Website merely provides hosting services to its Registered Users and persons browsing/visiting the Website. All items advertised / listed and the contents therein are advertised and listed by Registered Users and are third party user generated contents. GreenDust neither originates nor initiates the transmission nor select the sender and receiver of the transmission nor selects nor modify the information contained in the transmission. GreenDust has no control over the third party user generated contents. GreenDust is merely an intermediary and does not interfere in the transaction between Buyers and Sellers. You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:
    • A. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
      • (a) belongs to another person and over which you have no right;
        (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to 'indecent representation of women' within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
        (c) is misleading in any way;
        (d) is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
        (e) harasses or advocates harassment of another person;
        (f) involves the transmission of 'junk mail', 'chain letters', unsolicited mass mailing, or 'spamming';
        (g) promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory,or libelous;
        (h) infringes upon or violates any third party's rights [including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address, or phone number) or rights of publicity];
        (i) promotes an illegal or unauthorized copy of another person's copyrighted work (see 'Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material) such as providing pirated computer programs or links, information to circumvent manufacturer-installed copy-protect devices, or pirated music or links to pirated music files;
        (j) contains restricted or password-only access pages, hidden pages or images (those not linked to or from another accessible page);
        (k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
        (l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, providing or creating computer viruses;
        (m) contains videos, photographs or images of another person (with a minor or an adult);
        (n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Website, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users on the Website;
        (o) engages in commercial activities and/or sales such as contests, sweepstakes, barter, advertising, pyramid schemes, or the buying or selling of 'virtual' items related to the Website without our prior written consent. Throughout the SToU, GreenDust's prior written consent means a communication coming from the GreenDust's Legal Department in response to your request and specifically addressing the activities or conduct for which you have sought authorization;
        (p) solicits gambling or engages in any gambling activity which we, at our sole discretion, believe is or could be construed as being illegal;
        (q) interferes with another's use and enjoyment of the Website;
        (r) refers to any website/URL which, at our sole discretion, contains material that is inappropriate for the Website or any other website and content that is prohibited or violates the letter and spirit of SToU;
        (s) harms minors in any way;
        (t) infringes any patent, trademark, copyright, proprietary rights, third-party's trade secrets, rights of publicity, or privacy, is fraudulent, or involves the sale of counterfeit or stolen items;
        (u) violates any law for the time being in force;
        (v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
        (w) impersonates another person;
        (x) contains software viruses or any other computer codes, files, or programs designed tointerrupt, destroy, or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept, or expropriate any system, data, or personal information;
        (y) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or, prevents investigation of any offence, or is insulting any other nation;
        (z) shall not be false, inaccurate, or misleading;
        (aa) shall not, directly or indirectly, offer or attempt to offer trade or attempt to trade in any item which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
        (ab) shall not create liability for us or cause us to lose (in whole or part) the services of our Internet Service Provider ("ISPs") or other suppliers.
    • B.You shall not use any 'deep-link', 'page-scrape', 'robot', 'spider', automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Website or content, in any way reproduce, or circumvent the navigational structure, presentation of the Website, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Website. We reserve our right to bar any such activities.
    • C.You shall not attempt to gain unauthorized access to any portion or feature of the Website, other systems, networks connected to the Website, server, computer, network, or the services offered on or through the Website by hacking, password 'mining', or any other illegitimate means.
    • D.You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website or breach the security, authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace information on any other user of or visitor to Website (including any account on the Website that is not owned by you) or to its source or exploit the Website, any service, information made available, or offered by or through the Website in any way where the purpose is to reveal any information (including but not limited to personal identification or information other than your own information) provided by the Website.
    • E.You shall not make any negative, denigrating, or defamatory statement(s)/comment(s) about us, the brand name, or domain name used by us, including the terms GreenDust, or otherwise engage in any conduct or action that might tarnish the image or reputation of GreenDust or sellers on the platform or otherwise tarnish or dilute any GreenDust trade mark, service marks, trade name and/or goodwill associated with such trade, service marks or trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or GreenDust's systems, networks, or any systems or networks connected to GreenDust.
    • F.You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website, any transaction being conducted on the Website or any other person's use of the Website.
    • G.You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message, transmittal you send to us on or through the Website, or any service offered on or through the Website. You may not pretend that you are or represent someone else or impersonate any other individual or entity.
    • H.You may not use the Website or any content for any purpose that is unlawful or prohibited by the SToU or to solicit the performance of any illegal activity or other activity which infringes the rights of GreenDust and/or others.
    • I.You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the rules thereunder as applicable and amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/ VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. In particular you shall ensure that if any of your items listed on the Website qualifies as an "Antiquity" or "Art treasure" as defined in the Act ("Artwork"), you shall indicate that such Artwork is "non-exportable" and sold subject to the provisions of the Antiquities and Art Treasures Act, 1972, and shall ensure that it is not delivered to any buyer at any place outside India.
    • J.Solely to enable us to use the information you provide us with and so that we do not violate any rights you might have in your information, you agree to grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable (through multiple-tiers) right to exercise the copyright, publicity or database rights or any other rights you have in your information or in any media now known or not currently known with respect to your information. We will only use your information in accordance with the SToU and Privacy Policy applicable to the use of the Website. K. From time to time you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other users on the website in any manner.
    • L.You shall not engage in advertising or solicitation of other sellers on the Website to buy or sell any products or services, including but not limited to products or services related to what is displayed on the Website or us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Website. It shall be a violation of the SToU to use any information obtained from the Website in order to harass, abuse, or harm others or contact, advertise and sell to or solicit persons other than those who have chosen to buy from you. You understand that we have the right at all times to disclose any information (including the identity of the persons who have provided information or material on the Website) as necessary to satisfy any law, regulation, or valid governmental request. This may include, without limitation, disclosure of the information in connection with the investigation of an alleged illegal activity or its solicitation, response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorized us to) disclose any information about you to law enforcement or other government officials as we, at our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but have no obligation, to monitor the material posted on the Website. GreenDust shall have the right, at its sole discretion, to remove or edit any content that violates or is alleged to violate any applicable law or either the spirit or letter of the SToU. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIAL YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect GreenDust's views. In no event shall GreenDust assume or have any responsibility or liability for any content posted on the Website or claims, damages, or losses resulting from its use and/or appearance of it on the Website. You hereby represent and warrant that you have necessary rights to all the content you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
    • M.Your correspondence or business dealings with or participation in the promotion of advertisers on or through the Website (including payment and delivery of related products or services, any other terms, conditions, warranties, or representations associated with such dealings) are solely between you and such advertisers. We shall not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or the presence of such advertisers on the Website.
    • N.It is possible that other users (including unauthorized persons or 'hackers') may post or transmit offensive or obscene material on the Website and that you may be involuntarily exposed to such material. It is also possible for others to obtain personal information about you due to your use of the Website and use such information to harass or injure you. We do not approve of such unauthorized uses but by using the Website, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Website. Please carefully select the type of information that you publicly disclose or share with others on the Website.
    • O.GreenDust shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group(s) of people, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).


  • 11As a registered seller, you may list item(s) for sale on the Website in accordance with the policies which are incorporated by way of reference in this SToU. You must be legally able to sell the item(s) you list for sale on our Website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfillment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the buyer. You agree not to list a single product in multiple quantities across various categories on the Website. GreenDust reserves the right to delete such multiple listings of the same product listed by you in various categories.

Content Posted on the Website.

  • 12All text, graphics, seller interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork, notes, messages, emails, billboard postings, drawings, profiles, opinions, ideas, images, videos, audio files, other material or information (collectively 'content') are third-party generated content and GreenDust has no control over such thirdparty generated content as GreenDust is merely an intermediary for the purposes of this SToU. Except as expressly provided in the SToU, no part of the Website and content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without GreenDust's prior written consent. You may use the information on the products and services purposely made available on the Website for downloading provided you:
    A. do not remove any proprietary notice language in all copies of such documents;
    B. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it to any media;
    C. make no modifications to any such information; and
    D. do not make any additional representations or warranties relating to such documents.
  • 13You shall be responsible for any content posted or transmitted on the Website. Such content will become our property and you grant us the worldwide, perpetual and transferable rights in such content. We shall be entitled to -- consistent with our privacy policy as adopted in accordance with applicable law -- use the content or any of its elements for any type of purpose forever, including, but not limited to, promotional and advertising purposes in any media, whether now known or hereafter devised or the creation of derivative work. You agree that any content you post may be used by us -- consistent with our privacy policy and rules of conduct on the Website as mentioned herein -- and you are not entitled to any payment or other compensation for such use.

Limited License

  • 14GreenDust grants seller a limited, non-transferable, non-exclusive, non-sub licensable, nonassignable and personal license to use " GreenDust " and/or "GreenDust.com" name and/or logo on seller's invoice for transactions concluded on the Website. Further, GreenDust grants seller a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal license to use "GreenDust.com" name and/or logo on packing material used by Seller for delivery of Products sold on the Website.


  • 15We view protection of your privacy as a very important principle. We understand clearly that you and your personal information are among our most important assets. We store and process your information including any sensitive financial information collected (as defined under the IT Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with the IT Act, 2000, and the rules thereunder. If you Object to your information being transferred or used in this manner, please do not use the Website. We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow this privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction are conducted on www.GreenDust.com or with third party merchant's or third party merchant's website.


  • 16Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between sellers and buyers and the payment facility is merely used by sellers and buyers to facilitate the completion of transactions. Use of the payment facility shall not render GreenDust liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Website.
  • 17You have specifically authorized GreenDust or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically or through cash on delivery (CoD) to and from buyers in respect of transactions through payment facility. Your relationship with GreenDust is on a principal to principal basis and by accepting the SToU, you agree that GreenDust is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Website and paid for by using the payment facility. GreenDust does not guarantee the identity of any User nor does it ensure that a buyer or a seller will complete a transaction.
  • 18You understand, accept, and agree that the payment facility provided by GreenDust is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment through cash on delivery (CoD), collection and remittance for transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, GreenDust neither acts as a trustee nor fiduciary with respect to transaction or transaction price.

Payment Facility for Sellers:

  • 19You, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the policies to ensure that the products and/or services are delivered in a timely manner. Further, seller will solely be responsible for undertaking transit insurance for products sold on the Website. For avoidance of doubt, GreenDust will not be responsible for undertaking any insurance(s) for products sold by sellers on the Website.
  • 20A seller shall provide dispatch details to GreenDust in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
  • 21A seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate 'proof of dispatch' & 'proof of delivery' (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of twelve (12) months from the date of dispatch. The PoDs should be furnished to GreenDust on demand within the time frame as notified from time to time.
  • 22A seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.
  • 23In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the policies and which may lead to suspension and/or termination of seller account.
  • 24A seller agrees that the transaction price paid by a buyer will be remitted to a seller's bank account contingent upon the following events:
    • (a) a buyer confirms the delivery of products and/or services in the transaction;
      (b) a buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
      (c) a buyer's refund claim is rejected by GreenDust due to any breach of the SToU, policies, and any applicable law;
      (d) Subject to that the transaction between the seller and buyer is not under any dispute.
      (e) Subject to satisfactory resolution of refund/replacement claim (if any).
      (f) remittances to a seller for successful transactions under the payment facility, excluding CoD transactions, would be in compliance with directions issued by the Reserve Bank of India (RBI) for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009 ('RBI Intermediary Guidelines").
  • 25Transaction Timelines: Transaction on the Website shall be deemed to be complete only once the following action items are concluded by the respective parties as detailed below:
    • 1. Seller to ship the product(s) sold ; 1 - 5 days
      2. Logistics partner to ship and deliver the product(s) sold (post step 1) ; 2 - 7 days
      3. Buyer to confirm or return the product(s) (post step 2) 1 - 03 days
    Once the transaction is completed as stated above, the remittance to seller shall be made in accordance with RBI Intermediary Guidelines. Remittances to a seller for CoD transactions shall be made through cheque/ demand draft or online bank transfer to the seller's bank account in accordance with above said transaction timelines prescribed in clause (e) hereinabove.


  • 26Registration on the Website is free. GreenDust does not charge any fee for browsing/registering on the Website. However, before you list an item for sale through the Website, we request you to review our fee policy, which is hereby incorporated by reference into this SToU. GreenDust reserves the right to change its fee policy from time to time. In particular, GreenDust may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Website. In such an event, GreenDust reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to GreenDust. You shall be solely responsible for compliance with all applicable laws, including those in India, for making payments to GreenDust.
  • 27Taxes: You are responsible for paying all fees associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

Compliance with Laws:

  • 28Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment ) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and GreenDust Website.
  • 29All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a seller buyer and the respective issuing bank.

Product Description

  • 30GreenDust does not warrant that product description or other content on the Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.


  • 31Without limiting other remedies, we may limit your activity, immediately remove your information, warn other users of your actions, immediately temporarily/indefinitely suspend/terminate/block your account and/or refuse you access to the Website in the event of, including but not limited to, the following:
    • a. if you breach the SToU, privacy policy or other policies (if any);
      b. if we are unable to verify or authenticate any information you provide; or
      c. if it is believed that your actions may cause legal liability for you, other users, or us.
  • 32We may at any time, at our sole discretion, reinstate suspended sellers. A seller that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such a seller is reinstated by us. Notwithstanding the foregoing, if you breach the SToU, privacy policy or other rules and policies, we reserve the right to recover any amounts due and owed by you to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.


  • 33You shall indemnify and hold harmless GreenDust its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees made by any third party or penalty imposed due to or arising out of your breach of the SToU, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party.

Trademark complaint

  • 34GreenDust respects the intellectual property of others. In case you feel that your trademark has been infringed, you can write to GreenDust.

Copyright complaint

  • 35GreenDust respect the intellectual property of others. In case you feel that Your work has been copied in any way that constitutes copyright infringement you can write to GreenDust.

Trademark, Copyright and Restriction

  • 36The Website is controlled and operated by GreenDust and products are sold by respective registered sellers. All material on the Website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit, or distribute other sellers' material in any way, including by email or other electronic means and whether, directly or indirectly, you must not assist any other person to do so. Without the prior written consent of the owner, modification or use of the material on any other website/networked computer environment or for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks, and other proprietary rights is prohibited. Any use for which you receive any remuneration, whether money or otherwise, is a commercial use for the purposes of this clause.

Limitation of Liability


Applicable Law

  • 38The SToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be New Delhi.

Jurisdictional Issues/Sale in India Only

  • 39Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. GreenDust makes no representation that the material on the Website is appropriate or available for use in other locations/countries other than India. Those who choose to access the Website from other locations/countries other than India do so on their own initiative and GreenDust is not responsible for supply of products/refund for the products ordered from other locations/countries other than India and compliance with local laws, if and to the extent local laws are applicable.

Contact Us

  • Please send any comments or questions, including all enquiries not related to copyright infringement, on the Website to grievances@greendust.com


Profanity Policy

  • GreenDust prohibits the use of language that is racist, hateful, sexual, or obscene in nature in a public area. This policy extends to text within listings, seller pages, and all other areas of the Website that other users may view. Disciplinary action may result in indefinite/temporary suspension of a seller's account or a formal warning. Violations of this policy may result in a range of actions, including- limits placed on account privileges and/or account suspension

Website Disruption Policy

  • Interference, attempted interference or threatened interference with the Website and/or operations using any software program, routine or activity is a serious offence and is not permitted. Sellers availing themselves of the Website may only modify or add content in those areas specifically designated for sellers. All content must also abide by all other GreenDust's policies. In no case may a seller block, obscure, overwrite or modify any GreenDust generated content or pages. All other site locations or components of GreenDust's webpages are strictly for GreenDust's use. Violations of this policy may result in a range of actions, including: listing cancellation; limits on account privileges; account suspension;

Seller Registration & KYC Policy

  • As an additional safety measure, sellers intending to register on the Website are required to provide verification documents. Sellers whose transaction value has exceeded Indian Rs. 50,000/- (cumulative) through transactions have to complete the additional verification (know your customer or KYC) process. Till the time such an additional verification is concluded, your remittances shall be on hold and only released upon completion of the KYC process. This verification procedure is aimed to further help GreenDust become a safer and secure e-commerce platform. You need to provide valid documents for proof of identity and address of the beneficiary or bank account holder mentioned during the registration process.
  • Important: If you edit your bank account details after completing the KYC process, you may be required to provide verification documents again for the new bank account to avoid payment rejections and delays in reprocessing of payments. As part of the KYC process, you are required to provide one valid document for proof of identity and one valid document for proof of address.
  • Given below are the documents acceptable for the KYC process. In addition to below, sellers would be required to provide a cancelled cheque leaf. :

1. For sole Proprietor

  • Proof of Identity (PoI)
    a) Passport
    b) PAN card
    c) Voter's identity card
    d) Driver's license
    Proof of Address (PoA)
    a) Passport
    b) Driver's license
    c) Voter's identity card
    d) Telephone/Mobile bill
    e) Bank account/Credit Card statement
    f) Electricity bill
    g) Ration card

2. For companies

  • PoI
    a) PAN Card of the Company
    b) VAT/TIN (mandatory)
    a) Company telephone bill
    b) Company electricity bill

3. For HUF/partnership firms

  • PoI
    a) VAT/TIN (mandatory)
    a) Telephone bill in the name of firm/partners
    b) Electricity bill in the name of firm/partners

Display Name Policy

A display name is the unique name that sellers use to identify themselves on the Website. At registration, members should choose a display name that they like and will remember. Display names may not be profane, obscene or violate any GreenDust's or third-party's trademarks, copyrights, and intellectual property rights. Furthermore, display names may not be an email address or web address (URL) or represent an email address or web address. Further, GreenDust may, at its sole discretion, disallow certain words and phrases (including combinations thereof) from being used as display names. Seller(s) shall not be permitted to use GreenDust, and any other trademarks or logos (including combinations and grammatical variations of such words) which are proprietary to GreenDust. Violations of this policy may result in a range of actions, including: listing cancellation; limits placed on account privileges; or/and -- account suspension.

Listing Techniques that Circumvent GreenDust's Fee Structure

  • Sellers may not use systems or techniques to circumvent GreenDust's fees. Some examples include:
    a) Offering in a listing the opportunity to purchase the item or other merchandise outside the Website;
    b) Listing an item that requires an additional purchase;
    c) Dutch Avoidance -- listing a single item and offering additional identical items for sale in the item description. In these situations, a seller typically instructs buyers to indicate the number of items they want and states that they can get the same price as the item in the listing;
    d) Listings with an email address or domain name in the title;
    e) Catalogue Sales -- listing of catalogues from which buyers may directly order items is prohibited. In these situations, a seller will typically offer the catalogue for low- prices and complete sales outside the Website for items found in the catalogue;
    f) Offering items for sale in a manner that circumvents GreenDust's fees;
    g) Listings that circumvent GreenDust's fees are not permitted and will be ended.
    h) Disciplinary action may result in indefinite/temporary suspension of a seller's account or a formal warning. GreenDust will consider the circumstances of an alleged offence and the seller's trading records before taking action.

Prohibited & Restricted Items Policy

Before a seller lists an item, the seller needs to find out if the item is allowed on the Website and if the type of item is subject to certain restrictions to avoid potential issues with seller listing. As a seller, you are ultimately responsible for making sure that selling an item is legal under applicable law. Violations of this policy may result in a range of actions, including: listing cancellation; account suspension;

Rules on Prohibited and Restricted Items

Policies about listing items are generally guided by the applicable law in force. However, many restrictions may involve the sale of dangerous or sensitive items and are not necessarily prohibited by law. The limitations are a result of the input by numerous stakeholders, including the community. Just because a particular type of item is listed below, it does not mean that it is completely prohibited. It is also important to respect third party intellectual property rights and sellers must have legal rights to sell products they list.

Prohibited and Restricted Items List:*

  • 1. Adult Material (see Mature Audiences policy)
    2. Alcohol, Wine or Liquor
    3. Animal & Wildlife products or hides/skins/teeth, nails and other parts etc. of animals
    4. Antiques & Artifacts
    5. Beta Software
    6. Bootleg / Pirated Software's
    7. Catalogue & URL sales
    8. Used Clothing
    9. Compilation & Information Media
    10. Contact Information and User databases
    11. Contracts
    12. Copyrights
    13. Counterfeit Currency & Stamps
    14. Downloadable media
    15. Drugs
    16. Electronic Surveillance Equipment (Unless permitted by law)
    17. Event Tickets
    18. Firearms, Ammunition, Militaria, Weapons and Knives
    19. Firearms, Explosives & Explosive substances
    20. Games Software
    21. Government ID's and Licenses
    22. Hazardous, Restricted & Perishable products
    23. Human Parts & Remains
    24. Importation of Products - examples include CDs that were intended only for distribution in a certain country
    25. Items Encouraging Illegal activities
    26. Misleading titles
    27. Movie prints
    28. Offensive Material
    29. Police, Army, Navy & Air Force Related items
    30. Prohibited Services
    31. Promotional Items
    32. Real Estate
    33. Replica & Counterfeit items
    34. Ringtones
    35. Stocks & other Securities
    36. Stolen Property
    37. Surveillance Equipment's
    38. Tobacco & related products
    39. Trademarks & Patents
    40. Travel
    41. Cable descramblers and black boxes which includes devices intended to obtain able and satellite signals for free
    42. Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection
    43. Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items
    44. Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content
    45. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, watomites, or other protected property
    46. Illegal products which includes materials, products, or information promoting illegal products or enabling illegal acts
    47. Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
    48. Offensive products which includes literature, products or other materials that: a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred
    49. Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner.
    50. Pyrotechnic devices and hazardous materials which includes fireworks and related products; toxic, flammable, and radioactive materials and substances
    51. Regulated products which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines, surveillance equipment; products regulated by government or other agency specifications
    52. Securities, which includes stocks, bonds, or related financial products
    53. Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and
    54. related products
    55. Traffic devices which includes radar detectors/ jammers , license plate covers, traffic signal changers, and related products
    56. Wholesale currency which includes discounted currencies or currency exchanges
    57. Multi-Level Marketing collection fees
    58. Matrix sites or sites using a matrix scheme approach
    59. Work-at-home information
    60. Drop-shipped merchandise
    61. Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India.
    *The above list is merely indicative and not exhaustive. GreenDust may at its sole discretion, amend or modify this list.

Multiple Accounts & Listing Policy

Sellers shall not be permitted to have multiple accounts on the Website. The restriction is being imposed in order to protect fraud against users at large. This policy is important to ensure standards and rules regarding performance, risk, and best practices as are applicable for each seller and shall result in ensuring a safe and positive experience on the Website. Further, buyers need to compare different items to make smart and informed purchasing decisions. The duplicate-listings policy is designed to ensure sellers don't list in a way that clutters the buying experience and hurts the overall marketplace. Sellers can't have more than one listing of an identical item at the same time. Violations of this policy may result in a range of actions, including: listing cancellation; account suspension;

Third - Party Intellectual Property Policy

GreenDust is committed to protecting the intellectual property rights of third parties and providing its sellers with a safe place to trade. Infringement is the unauthorized use of other people's intellectual property – like copyrighted material and trademarks and the same is not permitted on the Website.

Brand Name Use & Restricted Word Policy

Sellers are not permitted to include any brand names or company logos in their listings other than the specific brand name of the original manufacturer for products being sold by sellers under a particular listing. Certain uses of brand names may also constitute trademark infringement and could expose sellers to legal liability. Further, sellers shall not be permitted to use the word GreenDust (including all cognate & grammatical variations thereof)word or phrases in their display names or listings. Warning: Violation of this policy may result in listing cancellation or suspension of account.

Copyright, Trademark, Bootleg Recording , & Your Listing Policy

Listings that infringe third-party Copyright or Trademark are prohibited. Infringing listings or selling or buying any of these items could put sellers at risk for civil or criminal liability. Your listings could be ended early and your account suspended on the Website. Creators of web content have copyright, trademark, and other rights in the material they create. Copying, modifying, and possibly linking to content created by others could expose sellers to a legal liability.

No copying allowed: When you prepare your listings, you should use only the material (text, photographs etc.) and trademarks/names that you have created, own yourself, or have licensed from the owners.

No unauthorized linking to photos: You cannot link to somebody else's picture (so that it appears in your listing) without the owner's permission.

If you copy someone else's text or original photograph, or copy text or photographs from any other place, you may be committing copyright infringement. Owners of the content may be able to request the ending of your item listing.

No Confusing Listings

If sellers sell a branded product, they can probably show a picture of the product and refer to the company by name but cannot do so in such a way that suggests their listings are approved, sponsored, or endorsed by the manufacturer/brand. Also, sellers must be careful not to sell products bearing the brand name of a company which did not make the product. You may find that your image or description text has been used by other sellers in their listings. To report the unauthorized use of your copyrighted image or text, contact GreenDust. Bootleg recordings are unauthorized recordings of concerts or live performances. Sellers are not permitted to list bootleg recordings on the Website. Violations of this policy may result in account suspension.

Replacement Guarantee Policy

The Replacement Guarantee seeks to assist buyers who have been defrauded by sellers on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product(s) any defect is found, then the buyer of the product(s) can ask for replacement of the product(s) from the seller. If GreenDust has suspicion or knowledge that some users are involved in any activity that is intended to provide information or claims that are false, misleading, or not genuine, then GreenDust may, while reserving its rights to initiate civil and/or criminal proceedings against users and at its sole discretion, suspend, block, restrict, or cancel the right of the users to use the Website and/or disqualify users from availing themselves of any protection through this program.

GreenDust reserves its right to initiate civil and/or criminal proceedings against a user who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, GreenDust may, at its sole discretion, suspend, block, restrict, or cancel the display name (and its related display names) of such a seller and/or disqualify that seller and any related sellers from availing themselves of protection through this program. Any person who, knowingly and with intent to injure, defrauds, deceives, or files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Return policy for products sold by Sellers other than GreenDust

  • Return is the action of giving back the item purchased on the Website by a buyer to the seller. The following situations may arise:
    1. Item was defective
    2. Item was damaged during shipping
    3. Item was missing
    4. Wrong item was sent by the seller (except variance in color)
  • In case a buyer orders a wrong item, or the product has been used by the user , then the buyer shall not be entitled to any return/refund. Buyer would need to raise the refund request within three (03) days of delivery. A return request would be raised by the buyer by contacting GreenDust customer care (by email or toll free phone number as available on Website). Buyer will be responsible to ensure that the product should be in same condition as sold with all accessories. If a product being returned is not in accordance with the above parameters, then the buyer shall not be entitled to any refund of money from the seller. The shipping cost for returning the product shall be borne and incurred by You.
  • On shipment by the buyer and receipt of confirmation by the seller of the receipt of the shipment or not (as the case may be), or non closure of the ticket within 5 days from receiving the intimation of the refund request, GreenDust would settle the refund request in favor of the buyer. Further, for a return being made by the buyer to the seller, the product should be in same condition as sold with all accessories. If a product being returned is not in accordance with the above parameters, then the buyer shall not be entitled to any refund of money from the seller.

Replacement Policy for products sold by Sellers other than GreenDust

A buyer can request for replacement whenever s/he is not happy with an item, the reasons for which could be damaged shipping, defective item, item(s) missing, wrong item shipped. The Buyer needs to raise the replacement request within three (03) days of the date of delivery of product (s). The Buyer shall be required to return the product to You and only after return of the product; You will be obliged to provide a replacement product to the Buyer. If You cannot replace the same product owing to non availability of the product ,You shall be obligated to accept the refund in lieu of replacement to the Buyer. All shipping and other replacement charges shall be borne and incurred by You.

Other Businesses

GreenDust does not take any responsibility or liability for the actions, products, content, and services on the Website that are linked to websites of affiliates and/or third parties using the Website's APIs or otherwise. In addition, the Website may provide links to third-party websites of our affiliated companies and certain other businesses for which GreenDust assumes no responsibility for examining or evaluating the products and services offered by them. GreenDust does not warrant the offerings of any of these businesses or individuals or the content of such third-party website(s). GreenDust does not endorse, in any way, any thirdparty website(s) or content thereof.

Seller Non-Selling

It is not permitted for a seller to refuse payment acceptance or fail to deliver an item at the end of a successful sale. If a violation of this policy is found, GreenDust will consider the alleged offence and the seller's history before taking action. A violation of this policy may result in a formal warning to the seller or temporary/indefinite suspension of account.

Brand Name Misuse - Do not include any brand name or company logo in your listing other than the specific brand name used by the company that has manufactured or produced the item you are listing. Certain uses of brand names may also constitute trademark infringement and could expose you to legal liability. Sellers are permitted to use third-party company logos only if they have the license or permission to use such logos.

Misleading Titles - Make sure your title accurately describes only the actual item or items you offer for sale. If your title contains a word or phrase that does not seem to belong to the item(s), make sure it is clear from your description why you included that word or phrase in the title.

Payment Surcharges

Sellers may not charge buyers an additional fee for their products. Any additional costs, should be built into the price of the item so as to reduces the potential for confusion among buyers about the true cost of an item. However, sellers may charge buyers for reasonable shipping and handling fees provided the payment of these fees by buyers is disclosed upfront in the listings.


GreenDust shall settle the account of the seller for all successful transactions from 1st to 15th on 30th and 16th till end of month on 15th of next month, (in case of holidays the settlement will be done on next working day). The amount payable to the seller by GreenDust, will be after deduction of fee (listed at Annexure B) and applicable taxes/dues payable to GreenDust, for all successful/satisfied sales (not including the return or replacement cases). The payments would be made in the bank account, registered (by providing necessary documents) at the time of registration of the Merchant. In case of any clarification the Merchant is to intimate GreenDust within 7 days of receipt of the invoice, giving the details. If no intimation is received from the Merchant after 7 days of receipt of invoice from GreenDust, it would be taken that Merchant is in agreement to the payments made as per the invoice.

I have read and accepted the terms and conditions of the Agreement


What are the benefits of selling with GreenDust.com?

GreenDust is a pioneer in the organized sale of Refurbished Factory Seconds in India, and the largest brand which offers high quality, genuine, branded products at a highly discounted price. Towards giving its customers a wider choice and best value for money, GreenDust now introduces its online marketplace on its online system which enables similar businesses to sell their products and inventory on GrenDust.com.

Advantages of Selling at GreenDust

  • Open a new sales channel and reach nationwide potential customers
  • Convenient shopping experience for customers
  • Benefit from GreenDust's investment in technology and innovation
  • No product listing fees
  • 15+ categories to sell
  • Total Flexibility and control to manage your listing
  • No upfront costs of creating a website or setting up a physical store
  • Secure and timely payments
  • No expenditure on marketing your business

How is GreenDust.com different than other market place available today in the country?

Almost all the online market place sell brand new products. There is a big void for customers who are looking for the best value for their money (the smart alternative). This is where GreenDust comes in, with its brand, loyalty and years of presence in the Indian market it allows a common selling ground for all similar businesses in the country; allowing the customers for a pleasant shopping experience, with factory seconds.

How do I sell on GreenDust.com?

Selling on GreenDust is very simple. First you register yourself by visiting www.GreenDust.com and clicking on the link “Sell with us”. You sign an agreement and upload your products. Customer sees your products and buys them. You will receive an email and an intimation on your order panel, you deliver the product and when the shipment is confirmed , GreenDust will deposit the funds in your bank account after deducting our fees.

What products can I sell at GreenDust.com?

You can sell products in categories like - Mobile Handsets, Mobile Accessories, Camera, Camera Accessories, Laptops & Tablets, Memory & Storage, Computer Accessories, Home Entertainment Music Players & Accessories, Apple products, Office Supplies, Home Appliances, Clothing and accessories, Small Home Appliances, Luggage and travel accessories, Desktop Computers, Shoes, handbags & sunglasses, Books and Musical Instruments. In case the category in which you want to sell the products is not listed, please contact us for details.

What do I need to register as a seller on GreenDust.com?

In order to register, following information would be required – Organization name , Type of business, City, address, Type of company, state, VAT No, PAN No and contact details . Thereafter signed copy of Merchant Agreement would be required to be submitted on 100 Rupees stamp paper along with copies of Copy of PAN card, Copy of VAT registration, Copy of address proof, One cancelled cheque leaf, Bank details (Bank name, Account Number, Account name , IFSC code), Company proof (as applicable)[Partnership firm – Copy of partnership deed, Private Ltd – Incorporation copy, Proprietorship firm – Nil]

I don’t have a website, can I still sell on GreenDust.com?

You don't need a website to start selling on GreenDust.com marketplace.

Can I sell outside India through GreenDust.com marketplace?

No. At this time GreenDust.com marketplace allows shipments only within India.

If I list my products using Sell on GreenDust.com, will the customer know that he or she is purchasing from me on GreenDust.com marketplace?

Yes, we will clearly indicate on our listing pages that the product is sold by you and the invoice will carry your name.

Will I be charged any monthly subscription fee or uploading fee?

No, selling on GreenDust.com is absolutely free. Other than the selling fee we don’t charge anything.

Can I edit my product price, quantity, condition , warranty etc?

Yes, you can. On GreenDust.com the seller controls what he sells, at what price he sells and where he sells. You can indicate with the product uploaded the product condition, city of delivery, price, warranty condition.

What types of payment are accepted on GreenDust.com? Is cash on delivery (COD) facility ?

Only web payments (pre payments) by customers are allowed. Facility of cash on delivery (COD) will not be available.

How do I get paid?

GreenDust shall settle the account of the seller for all successful transactions from 1st to 15th on 30th and 16th till end of month on 15th of next month, (in case of holidays the settlement will be done on next working day). The amount payable to the seller by GreenDust, will be after deduction of fee and applicable taxes/dues payable to GreenDust, for all successful. The payments would be made in the bank account, registered (by providing necessary documents) at the time of registration of the Merchant.

If there are multiple products by different sellers how will they be listed?

In case of multiple products in same model, the product which is cheapest will be displayed on top, followed by products by other sellers.

What is the replacement policy for products sold by me on GreenDust.com?

A customer can request for replacement whenever s/he is not happy with an item, the reasons for which could be damaged shipping, defective item, item(s) missing, wrong item shipped. The Buyer needs to raise the replacement request within three (03) days of the date of delivery of product (s). The Buyer shall be required to return the product to You and only after return of the product; You will be obliged to provide a replacement product to the Buyer. If You cannot replace the same product owing to non availability of the product ,You shall be obligated to accept the refund in lieu of replacement to the Buyer. All shipping and other replacement charges shall be borne and incurred by You.

What is the return policy for products sold by me on GreenDust.com?

A customer can return the product on account of following reasons - Item was defective, Item was damaged during shipping, Item was missing and Wrong item was sent by the seller (except variance in color). The customer would need to raise the refund request within three (03) days of delivery. A return request would be raised by the buyer by contacting GreenDust customer care (by email or toll free phone number as available on Website). Buyer will be responsible to ensure that the product should be in same condition as sold with all accessories. If a product being returned is not in accordance with the above parameters, then the buyer shall not be entitled to any refund of money from the seller. The shipping cost for returning the product shall be borne and incurred by You.

Sellers Terms of Use (SToU)