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FAQs

What are refurbished products and why buy them from GreenDust?
A Refurbished product is one which is restored to its original condition and working by a manufacturer authorized company or the manufacturer themselves. Source of these products can be returns from retailers (transportation damaged, showroom demo units, carton damaged, accessories missing, surplus), or end customers (change of mind about color or model, minor cosmetic scratches, accessories missing, functional defect, etc.).
Such products are acquired by GreenDust and stringently tested, repaired, restored to original working condition using original spare parts from manufacturer, repacked, and then offered to customers at highly discounted prices, with a GreenDust Warranty and full after-sales support with a service network in major cities & towns across India.
At GreenDust, whether you are shopping from our website (www.greendust.com) or from one of our retail stores across India, you can buy anything from a refrigerator or air conditioner, to a laptop or speakers, in good condition, often at almost half the price. So, buying refurbished products from GreenDust gives you great savings along with peace of mind. So, why wait? Click here to start saving now.
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What are Factory Seconds Products?
A factory seconds product is one which was cosmetically or aesthetically damaged or box damaged and which otherwise is in perfect working condition.
Such products are acquired by GreenDust and stringently tested, repaired, restored to original working condition using original spare parts from manufacturer, repacked, and then offered to customers at highly discounted prices, with a GreenDust Warranty and full after-sales support with a service network in major cities & towns across India.
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What are Open Box Products?
An Open Box product is one which may have been a showroom demo unit, or was sold to a customer and returned due to change of mind about color or model, minor cosmetic scratches during shipping, accessories missing, etc.
Such products are acquired by GreenDust and stringently tested, repaired, restored to original working condition using original spare parts from manufacturer, repacked, and then offered to customers at highly discounted prices, with a GreenDust Warranty and full after-sales support with a service network in major cities & towns across India.
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What are Surplus Products?
A Surplus product is one which is still available in stock with the manufacturer, distributors etc. even after the launch of their successor model. The products are in brand new condition and are at par with new products that you buy from brand showrooms.
Such products are acquired by GreenDust and stringently checked and go through a 50 point QC process. These are then offered to customers at highly discounted prices, with a GreenDust Warranty and full after-sales support with a service network in major cities & towns across India.
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What are the advantages of buying from GreenDust?
All products (refurbished, open box, factory seconds, surplus and more) sold by GreenDust are stringently checked and go through a 50 point QC process and restored to original working condition using original spare parts from manufacturer wherever applicable. These are then offered to customers at highly discounted prices, with a GreenDust Warranty and full after-sales support with a service network in major cities & towns across India.
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How does GreenDust restore products to manufacturer specified condition?
All GreenDust certified products are put through a stringent 50 quality check process to make sure they meet all standards according to manufacturer specifications. Once a product has been certified by GreenDust, it is then covered by the GreenDust warranty and offered for sale through it's retail stores in major cities/towns across India and through it's online marketplace at www.greendust.com.
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What do you mean by GreenDust refurbished factory seconds?
GreenDust collects all customer-returned and factory seconds products, and restores them to 'like-new' condition. If there are any issues with the working, they are fixed. Repairs and refurbishments are carried out using only genuine spare parts. Our comprehensive and stringent 50-point quality check and real-time testing ensures complete product integrity. Finally goods are sanitized, repackaged and labelled with a 'Certified Refurbished' sticker, before being offered to customers with GreenDust warranty supported by a nation-wide services network.

Does GreenDust offer Warranty on its refurbished, factory seconds, open box, surplus products?
Yes, all GreenDust certified products whether they are refurbished, open box, factory seconds or surplus are backed by a GreenDust warranty and after-sales service from GreenDust.
Customers can also go for an Extended Warranty Plan offered by GreenDust for an additional peace of mind. At GreenDust, we believe in customer satisfaction and strive to offer the best in class services to them.
If you have any questions or need further details, you may call our Customer Support Center at 011-6648-9200 and we will be happy to assist you.
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Where can I buy GreenDust certified products?
You can buy GreenDust Certified products from our online marketplace at www.greendust.com or you can buy from any of the GreenDust retail stores in your city. Or, you can also call us at 011-6648 9200 and one of our Executives will be happy to place your order. To find a GreenDust Retail Store near you, please use the store locator available on our website ( www.greendust.com).
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What methods of payment does GreenDust accept ?
We accept most Credit Cards, Debit Cards, EMI using Credit Cards, Net Banking, eWallets, Cash Cards and more. If you need any further information or assistance, you may call us at 011-6648 9200 and one of our Executive would be more than glad to explain and guide you through the payment process.
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What is the Delivery Time for an Order?
The standard time for Order delivery is 10 - 12 days from the date of placing your order. However, we strive to process and ship your order quickly to ensure that you receive your products at the earliest.
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How Can I Track My Order?
After placing your order, you can check the status of your order by clicking the 'Track Order' link on the header of the GreenDust homepage. You can also check the status of your order in the 'My Account' section after you login to the website. You can also call us at 011-6648 9200 and one of our Executives will be glad to assist you with your order status.
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